Returns & Quality Policy

1. Quality Commitment

Every tire we export is produced by certified partner factories (DOT, ECE R30/R54, GSO, ISO 9001) and inspected before loading. Our assurance program covers batch traceability and certified production.

2. 30-Day Inspection Window

• You have 30 days from receipt of goods to inspect the shipment and report any claim.
• Claims must reference your order number, SKU and include photos of the defect.
• Claims reported after 30 days are reviewed case-by-case and may not be eligible.

3. Defective Goods

• Manufacturing defects confirmed by our quality team are replaced or credited, including return handling at our cost.
• Minor cosmetic variations (mould marks, label differences) are normal and not defects.
• Tires must be returned in unused condition with original markings intact.

4. Change of Mind / Over-Order

• Unopened, saleable goods may be returned within 30 days of delivery with prior written approval.
• Return freight is borne by the buyer; a 10% restocking fee applies.
• Make-to-order (non-stocked) production cannot be cancelled or returned once confirmed.

5. Claims Process

1. Open a support ticket from your dealer dashboard (Account → Support).
2. Attach order number, SKUs, photos and a description of the issue.
3. Our team responds within 2 business days and coordinates inspection/replacement.

6. Exceptions

Products damaged during transport must be noted on the carrier's delivery receipt at unloading and reported to us within 72 hours, with photos, so we can pursue the carrier claim on your behalf.