Shipping & Delivery Policy

1. Scope

This policy explains how Orbittread Global delivers wholesale tire, wheel and equipment orders to dealers and distributors worldwide. Specific lead times and incoterms for your order are confirmed on your quotation and Proforma Invoice, which take precedence over this general policy.

2. Warehouses & Stocked Program

• Stocked inventory is held at our warehouse network (Jebel Ali, Atlanta, Dallas, Chicago, Sydney, Shanghai, Ningbo and Qingdao hubs).
• Product cards show live availability per warehouse, updated from inventory.
• Items not in a local warehouse ship from origin (Qingdao) or the nearest stocked hub.

3. Lead Times

• Stocked items: typically dispatched within 3–5 business days of payment confirmation.
• Factory / make-to-order items: 4–8 weeks from order confirmation, depending on factory schedule and container booking.
• Lead times per SKU are shown on product pages and quoted per order.

4. Incoterms & Delivery Options

• Standard terms: FOB Qingdao (or nearest port), CIF and DAP available on request.
• Freight rates are quoted per container (20' / 40' / 40'HC) and route by our freight desk.
• Destination port of discharge is confirmed at order stage.

5. Container Loading & Documentation

• Loading is containerized with PCS/Box packing specs per SKU; your packing list is prepared before loading.
• Container-loading photos are uploaded to your order tracking page.
• Shipping documents (B/L, packing list, invoice, COO) are released after final payment confirmation.

6. Tracking

Every order receives a shipment record on your dealer dashboard with tracking number, carrier, estimated arrival and milestone updates (loading, departed origin, in transit, arrived at destination).

7. Delays & Force Majeure

Factory, port or customs disruptions may extend lead times. We notify you as soon as we are aware of any delay and confirm a revised schedule.